Property: 7 |
Cleaning: 8 |
Host: 1 |
Location: 1 |
Price/Quality: 2
| Breakfast: 1
I need to report 3 critical points that played a fundamental role during my stay. During the booking agreement, therefore clarifying the terms of the contract between the parties, I specified that I have a vegan diet, thus requesting breakfast without products containing milk, eggs, and honey. I did not specify that I am intolerant to cow's milk and eggs as it was unnecessary since I had already declared that I do not consume them. I specified that toast and jam would be fine. The lady offered me a plant-based drink of my choice and possibly soy yogurt. She mentioned the possibility of muesli, and I stated that it was fine as long as it didn't contain honey. Since my arrival, in all conversations with the owner, my diet has always been a subject of curiosity, perplexity, and criticism. Therefore, at breakfast, the lady offered me almond milk and soy yogurt (which I enjoyed) along with biscuits containing honey and toast containing milk and eggs. I could only eat muesli without being sure that it did not contain honey. This may not have been important for the owner, but it was for me, considering that I had confirmed my dietary needs before booking. The next morning, again, I could not taste the fruit compote because I was not provided with a suitable food: simple bread or plain toast. So for 2 days, I did not receive the service I paid for, as assured by the owner during the booking agreement, given that it is a bed and breakfast with breakfast included. The covid guidelines were not followed as the owner never wore a mask (of any kind). The owner has not yet provided me with the receipt of what I spent for the stay, not to mention that it has not been filled out (I can prove this).
stayed from 01/21/2022 to 01/23/2022