Property: 9 |
Cleaning: 9 |
Host: 7 |
Location: 9 |
Price/Quality: 8
The hotel was nicely decorated and the room was small but cosy. The bed was good and from the big and beautiful balcony, you could see the sea and the city center. Nearby there are many good restaurants. The breakfast was small and not very good. I felt very sad when we were leaving and Ms. Perla asked for the city tax again. We paid it on the second day but she could not remember that. Also, she said that we had been charged extra from the kitchen. When I asked what that was, she said that we had made coffee and taken muffins. The coffee was ours and yes, we took 2 muffins but never took them in the morning. It would be nice if there were a list of what was included and a price list for extras. Also, we arrived at the hotel around 23.30 and we had to pay an extra 15 euros for the late arrival. On their website, it seems that the hotel is open until 23.30.
stayed from 10/30/2022 to 11/02/2022
The answer from the host:
Dear Tuula, probably you reserved so many times before to arrive, making request from different website that you get confused....We have to follow you until we could understand your necessity to satisfy your request. The first was the arrival time, please go on our messages and see arrival after 23.00, maximum check in time we showed everywhere, has a cost of plus €15 per hour delay.
Our breakfast is famous and despite on our page is written self service breakfast, breakfast was SERVED and I remember you have yogurt, cereals, croissant, fruits, coffee, eggs with bacon or ham and cheese toast. The kitchen has always products available, breakfast is included but as per the menu, shown and explained at check in, food and drinks are not free out of breakfast time. We simply asked if you had any extras and in any case what you consumed was offered to you. Furthermore check out is at 11.00 but you absolutely ignore it going for a walk and coming back half our late to check out.
Regarding the payment of tourist tax, I still don't remember that it was paid, but when you said you had already paid it, we even didn't contested. If I hadn't bothered to assist you, you would have left the expedia reservation for the room you didn't want at double the of the cost. Anyway it was a pleasure hosting you. Thanks for your visit.